Customer service software
A customer-support assistant grounded in company documentation
A support chatbot that answers from approved company content only, records every conversation and helps the team correct weak answers.
Client and product names are withheld at the client's request.
The challenge
Support teams wanted to reduce repetitive questions, but would only put an AI in front of customers if it stayed within their own documentation, could be fully audited and handled customer data carefully.
What we built
The assistant learns from a company's help content and documents, answers only from those sources and admits when the answer is not there. All conversations are recorded, customer feedback flags weak answers, and the team corrects the source so the same mistake does not repeat.
Key capabilities
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01
Retrieval over a company's own content, kept up to date automatically
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02
Review of answer quality driven by customer feedback
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03
Privacy-first data handling, with no training on customer data
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04
Customers are told clearly that they are dealing with an AI system
The outcome
Support leads get an assistant they can audit: every answer traces back to a source, and the people who own the content can correct it.
Services involved
Relevant industries
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